Patients will be given an appointment with their preferred doctor.
Appointments are scheduled at 15 minute intervals, longer consultations need to be requested.
Practice patients can request a visit at their home. Patients are encouraged to come into the surgery if able, otherwise the practice endeavors to provide a home visit. If the matter is deemed urgent and the doctor or nurse practitioner is unable to attend we recommend attendance at the Casualty Department.
Please note that with the exception of Dr Nachiappan, all home and Aged Care visits are bulk billed and no out of pocket fee is necessary.
All patients of practice are directly charged to Medicare (bulk billed) for their consultations following appointments if the service is medicare rebatable.
All services prvided by Dr Cho are bulk billed.
Dr Nachiappan does not bulk bill with the exception of Aged Care institution consultations. This applies to all patients, irrespective of whether a concession card holder or Repatriation Scheme/ DVA card holder. Aged care visits are billed if additional/urgent attendance outside of scheduled weekly visits is required.
The authority to bulk bill any patient is not the prerogative of the medical receptionist. Please do not apply undue pressure on the reception staff by insisting when billing is applicable.
Non-payment of a consultation bill, will result in a notification being issued to pay the bill within seven days. Non-payment of an outstanding bill would result in the practice receptionist refusing future appointments to see a doctor in the practice, until the outstanding sum is paid in full.
Patients are expected to pay for their consultation at the time of the appointment, after completion of a doctor’s consult. However, arrangements can be made to pay at a later date if prior consent from the doctor or practice is obtained before the consultation has commenced. All payments can be by cheque, credit card or cash.
All communications regarding billing and other matters in writing are to be addressed to- Nachiappan Pty Ltd.
Practitioners are on an after-hours roster, including weekends. Generally, due to medico legal reasons, advice is not offered by telephone.
The practitioner on roster can be contacted on the surgery number 80873620, which will indicate the practitioner on duty and the mobile number to contact them. On unavoidable occasions when there is no doctor available, the recorded message after hours will indicate this.
The practice is willing to see WorkCover (work injury) related consultations. All WorkCover consults will need to be paid at completion of consult and then be reimbursed by their employer or insurer using the receipt.
Work Cover patients are not billed to the insurer for services rendered at the practice, even if the insurer accepts liability for the injury. All WorkCover reports and consults are directly payable by the injured worker or their employer and then reimbursement sought from their insurer.
Patients are encouraged to make an appointment to return to the practice after investigations including smears to obtain their results by appointment.
Results of any and all investigation as well as other patient matters are generally not encouraged to be discussed over the telephone or via email, this is in keeping with confidentiality requirements of a medical practice and protects the privacy of patients from other third parties not privy to such personal information.
Patients are encouraged to raise complaints directly with the practice receptionist if the matter can be dealt with summarily. If the matter is not adequately dealt with by a simple inquiry or it is a matter that a doctor or administration staff needs addressing then patients are encouraged to lodge the complaint in writing (seal the envelope) and leave with Reception staff or to approach the Practice Manager by appointment.
Most complaints can be dealt with by an adequate explanation by the individual concerned. Patients are encouraged to raise any complaint against the Practice with members of the Medical Practice prior to consideration of legal alternatives or authorities including the Health Care Complaints Commission.
The Practice reiterates that its primary responsibility is provision of service as a health care provider. As a result we are able to accommodate sales representatives in allocated times by writing to the Practice Manager on our email email@example.com to obtain an appointment time.
It has been brought to our attention, that patient appointments are compromised by ‘slotting in’ sales representatives in between patient appointments, resulting in a longer wait by patients. On occasions, sales representatives wait for hours on end, for the opportunity to meet a doctor/s at the practice for at best a brief interlude, without adequate time to make their presentation.
Sorna Nachiappan has commenced as Principal Solicitor in a new Law Practice in Broken Hill.
At a time when the city is losing professionals this is a great opportunity to celebrate the
addition of a high quality legal professional.
Sorna is no stranger to Broken Hill, she oft reflects on her arrival in the Silver City in
December 1991 with “2 suitcases and 2 akubra hats”, as her husband Ramu Nachiappan
joined as Medical Officer at the Broken Hill Base Hospital. Subsequently Sorna commenced
Legal studies at Macquarie University in Sydney and worked as a Para Legal at Austen Brown
Thompson (later Austen Brown Boog) Solicitors. On completion of her undergraduate law
studies in 1998, she commenced Master of Laws at Deakin University in Melbourne. Her
primary thesis was on Patrick Stevedores v Maritime Union of Australia, a landmark
industrial relations case. Simultaneously, she joined Paul and Kerry Keady as Solicitor at
Buckworth, Keady & Chalker – her main areas of practice were employment law,
Workcover, contracts, Will/Enduring Guardianship/Power of Attorney and other civil
After 2 years, she had a significant role to play in the formation of the Community Legal
Centre in Broken Hill and worked as a Solicitor here for several years. She completed the
Deakin University Master of Laws in 2003. 2003 – 2004, she worked as Solicitor at Austen
Brown Boog and following this, she moved to Adelaide with her 2 daughters.
In Adelaide, there presented an opportunity for her to teach at the University of Adelaide
Law School, part time for several years whilst simultaneously working in Legal Education
with the Legal Services Commission of South Australia. Sorna found this very rewarding as
she was teaching graduates in one of the oldest Law Schools in Australia and teaching
community organisations representing new migrants regarding Australia’s laws at the same
In 2005 she embarked on a new position as the Legal Industrial Officer of the Australian
Manufacturing Workers Union SA. This job gave her a good grounding in Industrial
Relations. Sorna is credited with the Mitsubishi Agreement which is considered a gold
standard settlement for retrenched workers. At this time, she undertook a further Master in
Laws on Enterprise Bargaining at the University of Melbourne, completing it with Honours in
2007. She honed her expertise at the Fair Work Act (Work Choices Amendment) that
remains the cornerstone of Australian Industrial Relations.
After 6 years at the AMWU, she was head hunted as Senior Associate by Andersons
Solicitors. As head of their employment law division, she became a presenter in Legal
Forums and Conferences including Navigate Fair Work Act – CPA Congress held at the
Convention Centre, Adelaide in Oct 2010 and Industrial Relations-Restraint Trade –
Combined Law Australasia Conference, Sydney in Aug 2011. In 2013, she joined the
Australian Nursing & Midwifery Federation, the largest union in Australia. In this position
she was responsible for major industrial issues pertaining to nurses including representation
in Disciplinary and Board matters.
After spending 15 years in Adelaide and realising that both the daughters had grown, Sorna
decided to return to Broken Hill to see if her skills and expertise could be used here. Outside
of work Sorna had been active in the IR Society of SA serving as its Vice President in 2015
and elected as Chair of the Women’s Centre of SA in 2017.
In February 2018 the FWLHD offered Sorna a 6-month contract position as HR Manager. This
was both opportune and opened up Sorna’s horizon to the local landscape. In October 2018
she was asked to assist in the Employment Agreement of the Musicians Club Broken Hill
approaching its 100th year of service to its members, this was a solid project resulting in a
great outcome for the Union, Musicians Club and put Sorna’s IR and mediation skills to full
This has now established Sorna as the local IR expert and given birth to the newest Law
Practice in Broken Hill. Sorna’s areas of legal practice is predominantly
– Employment Law: Enterprise Agreements, wages/award, bullying, harassment,
disciplinary and termination;
– Health Law: consumer experience of the health system;
– Professional Boards: Registration issues;
– Corporate and contractual matters;
– Enduring Guardianship and Power of Attorney;
– Wills and Probate;
You are welcome to contact Sorna on (08)8087 3620 or
email Sorna for any legal enquiries, first appointment is free. Sorna
is looking forward to assisting with your legal issues no matter size and complexity.
Current as of: 01st January 2020
Why and when your consent is necessary
When you register as a patient of our practice, you provide consent for our GPs and practice staff to access and use your personal information so they can provide you with the best possible healthcare. Only staff who need to see your personal information will have access to it. If we need to use your information for anything else, we will seek additional consent from you to do this.
Why do we collect, use, hold and share your personal information?
Our practice will need to collect your personal information to provide healthcare services to you. Our main purpose for collecting, using, holding and sharing your personal information is to manage your health. We also use it for directly related business activities, such as financial claims and payments, practice audits and accreditation, and business processes (e.g. staff training).
What personal information do we collect?
The information we will collect about you includes your:
- names, date of birth, addresses, contact details
- medical information including medical history, medications, allergies, adverse events, immunisations, social history, family history and risk factors
- Medicare number (where available) for identification and claiming purposes
- healthcare identifiers
- health fund details.
Dealing with us anonymously
You have the right to deal with us anonymously or under a pseudonym unless it is impracticable for us to do so or unless we are required or authorised by law to only deal with identified individuals.
How do we collect your personal information?
- Our practice may collect your personal information in several different ways.
- When you make your first appointment our practice staff will collect your personal and demographic information via your registration.
- During the course of providing medical services, we may collect further personal information.
- We may also collect your personal information when you visit our website, send us an email or SMS, telephone us, make an online appointment or communicate with us using social media.
- In some circumstances personal information may also be collected from other sources. Often this is because it is not practical or reasonable to collect it from you directly. This may include information from:
- your guardian or responsible person
- other involved healthcare providers, such as specialists, allied health professionals, hospitals, community health services and pathology and diagnostic imaging services
- your health fund, Medicare, or the Department of Veterans’ Affairs (as necessary).
When, why and with whom do we share your personal information?
We sometimes share your personal information:
- with third parties who work with our practice for business purposes, such as accreditation agencies or information technology providers – these third parties are required to comply with APPs and this policy
- with other healthcare providers
- when it is required or authorised by law (eg court subpoenas)
- when it is necessary to lessen or prevent a serious threat to a patient’s life, health or safety or public health or safety, or it is impractical to obtain the patient’s consent
- to assist in locating a missing person
- to establish, exercise or defend an equitable claim
- for the purpose of confidential dispute resolution process
- when there is a statutory requirement to share certain personal information (eg some diseases require mandatory notification)
- during the course of providing medical services, through eTP, My Health Record (eg via Shared Health Summary, Event Summary).
Only people who need to access your information will be able to do so. Other than in the course of providing medical services or as otherwise described in this policy, our practice will not share personal information with any third party without your consent.
We will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent.
Our practice will not use your personal information for marketing any of our goods or services directly to you without your express consent. If you do consent, you may opt out of direct marketing at any time by notifying our practice in writing.
Our practice may use your personal information to improve the quality of the services we offer to our patients through research and analysis of our patient data.
We may provide de-identified data to other organisations to improve population health outcomes. The information is secure, patients cannot be identified, and the information is stored within Australia. You can let our reception staff know if you do not want your information included.
How do we store and protect your personal information?
Your personal information may be stored at our practice in various forms.
This may include electronic records, visual records (x-rays, CT scans, videos and photos). Our practice stores all personal information securely. Patient records are stored in electronic format on our server. All staff who may have access to this information have completed and signed a confidentiality agreement and all programs are secured via username and passwords which are unique to the user.
How can you access and correct your personal information at our practice?
You have the right to request access to, and correction of, your personal information.
Our practice acknowledges patients may request access to their medical records. We require you to put this request in writing via email to firstname.lastname@example.org and our practice will respond within a reasonable time.
As per AMA guidelines, medical records are charged at $66 inclusive of GST. The patient is required to supply a new USB in the original and unopened packaging for the records to be transferred onto. Should the patient request a paper copy of their records, this will be charged as per the following – $38.00 for up to 33 pages and $1.40 per page thereafter, exclusive of GST. Our staff will endeavor to have your request completed within 7 days.
Our practice will take reasonable steps to correct your personal information where the information is not accurate or up to date. From time to time, we will ask you to verify that your personal information held by our practice is correct and current. You may also request that we correct or update your information, and you should make such requests in writing to email@example.com.
How can you lodge a privacy-related complaint, and how will the complaint be handled at our practice?
We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing to Nachiappans, 4 Chloride Street, Broken Hill NSW 2880 or via email: firstname.lastname@example.org.
We will then attempt to resolve it in accordance with our resolution procedure and be in contact with you within 30 days.
You may also contact the OAIC. Generally, the OAIC will require you to give them time to respond before they will investigate.
For further information visit www.oaic.gov.au or call the OAIC on 1300 363 992.
Policy review statement